Everything you need to know before you start
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Product & AI
What exactly does the AI in each plan include?
Every plan includes a conversational chatbot, lead capture and qualification, and basic automations connected to your site. Higher plans add WhatsApp, CRM and more advanced automations.
Does the chatbot reply in Spanish and English?
Yes. Our chatbots reply in Spanish, English or the visitor's language, with no extra setup.
Can I add WhatsApp or process automation later?
Yes. You can start with a website + chatbot and add the WhatsApp agent or n8n automation whenever your business needs it.
How customized is the chatbot to my business?
We train it on your real catalog, pricing, FAQs and processes — it's not a generic bot with canned answers.
Pricing
How does the one-time payment + monthly fee work?
The one-time payment covers building your site. The monthly fee covers high-performance hosting, domain, maintenance, updates and support — it's not a separate charge for each thing.
What's the cheapest plan to get started?
Landing AI, from $499 + $49/mo: a high-conversion landing page with an AI chatbot, lead capture and hosting included.
What if my business grows and I need more pages or integrations?
You can upgrade plans whenever you need to (Corporate AI, Ecommerce AI) or get a quote for a Custom project with advanced automation and tailored integrations.
What does the Custom plan include?
Projects with advanced automation, tailored integrations and dedicated teams. We quote based on your business's specific scope.
Our process
How long does it take to get my website live?
Between 2 and 4 weeks depending on scope. Basic landings are delivered in 7 days.
What's the work process like with Maxnovi?
A free initial discovery call, a clear proposal with scope and timeline, building with weekly checkpoints, and launch with ongoing support.
Do I need to have my content and photos ready before starting?
Not necessarily. During the initial discovery call we define what content is missing and how we'll handle it together.
Support & maintenance
What happens if I need help after launch?
Support is included in your monthly fee. You reach out and we handle the adjustment or question — it's not a separate per-ticket service.
How fast do you respond?
We reply within 24 hours, no strings attached — for both sales inquiries and support from active clients.
What does monthly maintenance include?
High-performance hosting, domain, site updates, and periodic adjustments to the AI model and its knowledge base.
Do you work with businesses outside Colombia?
Yes. We serve SMBs across Latin America and the United States, remotely.